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| How to Order Our aim is to be your supplier of choice and to provide you with great products and services that are really easy to order. In addition to this secure e-commerce site we also offer our products via our direct mail catalogue, The Essential Buyer's Guide, our unique Exhibition Showroom and of course over the phone or face to face with one of our Account Managers. How you decide to order is your choice, and we hope that you'll find that same flexibility and choice is available to you in all of your dealings with us - now and in the future. Here's how you can order or get more information:
On each product page there's a facility to email for more information and someone will be reply promptly to your request. Prices & Payment All prices quoted on-line and in our Buyers-Guide are (GBP) and exclude VAT. This will be added to your invoice at the current rate of 17.5%. Paying for your on-line orders is easy and safe and is managed by Protx Software. Protx is a UK payment gateway that specialises in processing secure online credit card transactions. Simply follow the options provided to you when you go to the checkout. For off-line orders we accept payment by BACS, cheque and major Debit and Credit Cards. Account facilities are also available by application. Delivery Lead-times vary across our product range and are highlighted throughout this site. Expected delivery will be advised with your order confirmation and if for any reason we cannot meet this date we will advise you accordingly. We're used to helping people meet important deadlines so please inform us if you're up against the clock. Delivery Charges For orders below £350 (excluding
VAT) delivery is £15.95 Deliveries to Northern Ireland, IOM, IOW & Scottish Highlands & Islands a surcharge of £25 will be added. Timed deliveries, Saturday deliveries
and Same Day deliveries are all available by arrangement at extra cost. Confirmation of your order will be emailed to you. Please check all the details are correct and advise us immediately of any discrepancies. Artwork Please refer to the Artwork Guide for help with how to supply us with your artwork, or call 0161 292 2697 for assistance. Faulty / Damaged Goods .We take great care to ensure your products arrive with you in perfect condition and as you expect them. If in the unlikely event that the goods are faulty or appear to have been damaged in transit, please call us immediately on 0161 292 2697 for assistance Returns Stock items ordered in error may be returned by you for a credit / exchange. Please notify us on 0161 292 2697 before returning goods and ensure goods are returned within 7 days in their original condition and packaging. A refund or credit to your account will be minus the original carriage costs.
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